Frequently Asked Questions (FAQs)
Find quick answers to common questions about shopping with Levencor.store—your source for Fashion, Kitchen, and Pet essentials.
1. Orders, Payment, and Shipping
Q: What forms of payment do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure online payment methods like PayPal and [Insert Other Options, e.g., Shop Pay, Google Pay].
Q: How long will it take to receive my order?
A: Our standard total delivery time is 4–10 business days within the contiguous United States. This includes a 1–3 business day processing time followed by the 3–7 business day shipping time.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on the weight and size of your items. We offer Free Standard Shipping on all orders over [Insert Threshold Amount] (e.g., $75).
Q: Can I change or cancel my order after placing it?
A: We process orders very quickly. Please email us immediately at support@levencor.store. If your order has not yet been processed for shipping, we can usually accommodate a change or cancellation.
Q: What happens if my tracking information hasn’t updated?
A: Tracking information can take up to 24 hours to update after you receive the shipping confirmation email. If the tracking information has not updated after 48 hours, please contact us.
2. Returns, Refunds, and Guarantees
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items, provided they are unused, unwashed, and in their original packaging with tags attached. Please see the next questions for category-specific exceptions.
Q: Are there special return rules for Fashion items?
A: Yes. All apparel must be unworn, unwashed, and have all original tags intact. For hygiene reasons, undergarments and earrings are considered Final Sale.
Q: Are there special return rules for Kitchen items?
A: Yes. Kitchen accessories must be unused and in their original, undamaged packaging. Items that have been used for cooking or have been in contact with food or liquid (e.g., opened food storage) are Final Sale unless proven defective upon arrival.
Q: Do you accept returns on Pet Supplies?
A: We accept returns on unused pet toys, beds, and carriers. Pet food, treats, and opened grooming tools are generally Final Sale. However, we offer a Taste Guarantee on major brand foods: if your pet refuses the food, contact us for options regarding a store credit or exchange, provided the bag is substantially full.
Q: How long does a refund take?
A: Once we receive and inspect your return, refunds are processed back to your original payment method within [Insert Number] business days.
3. Account and Contact
Q: How do I contact customer service?
A: You can reach our California-based help line by emailing us at: support@levencor.store. We aim to respond within 1–2 business days.
Q: I’m having trouble logging into my account.
A: Please click the “Forgot Password” link on the login page. If you continue to have issues, email our support team for assistance.
Q: Where is Levencor.store located?
A: Our business operations are based in California